All relations and communications with customers shall be based on the utmost integrity and compliance with applicable regulations, and no improper or unfair business practices shall be used.

In purchasing processes, suppliers shall be selected on the basis of objective criteria, including price and service quality, offering equal opportunities to all suppliers.

The Group Operating companies shall ensure adequate competition among suppliers, for example by requesting offers from more than one vendor.

The following are priority selection criteria:

• appropriately documented availability of means, including financial resources, organizational structures, design capabilities and resources, know-how, etc.;
• existence and implementation of quality management systems if required (e.g. ISO certification);
• compliance with the rules of the Group’s Code of Conduct or their own business conduct policies.